REFUND POLICY
1. INTRODUCTION
This Refund Policy applies to services provided by B A T Technical Services L.L.C., trading as Home Repairs (“Home Repairs”, “we”, “us” or “our”), based in Dubai, United Arab Emirates.
We aim to deal with cancellations and refund requests fairly and transparently. Eligibility for a refund will depend on the type of service, work already completed, materials ordered and the terms of the applicable quotation, proposal, Annual Maintenance Contract (AMC) or service agreement.
2. QUOTATIONS & DEPOSITS
Certain services, renovation projects and bespoke works may require a deposit before work begins.
Once a quotation or proposal has been accepted and a deposit paid, Home Repairs may allocate labour, reserve project capacity, order materials, engage suppliers or subcontractors and begin planning or preparatory work.
Where a Client subsequently cancels, any refund of the deposit will take into account costs and commitments already reasonably incurred by Home Repairs.
3. RENOVATION PROJECTS
Cancellation and refund terms for renovation projects will normally be detailed in the applicable quotation, proposal or contract.
Where a renovation project is cancelled after work has commenced, the Client will remain responsible for work completed, labour provided, materials supplied or ordered, professional services undertaken and other reasonable costs or commitments incurred up to the date of cancellation.
Any remaining balance eligible for refund will be calculated after those amounts have been deducted.
4. MATERIALS, SPECIAL ORDERS & BESPOKE ITEMS
Materials, fixtures, fittings or products specifically ordered for a Client may be non-refundable once ordered where the supplier does not accept cancellation or return.
Bespoke, custom-manufactured, fabricated or specially sourced items are generally non-refundable once production or procurement has commenced, except where required by applicable law.
5. MAINTENANCE & SERVICE VISITS
Where a maintenance or service appointment is cancelled before attendance and within any applicable cancellation period communicated by Home Repairs, payments may be refundable or transferable to another appointment.
Where a technician has already attended the property, work has commenced, or costs have otherwise been incurred, Home Repairs may deduct the applicable attendance, labour, material or other reasonable charges before determining any refund.
6. ANNUAL MAINTENANCE CONTRACTS (AMC)
AMC cancellation and refund eligibility will depend on the applicable AMC agreement, the length of time the contract has been active and the services already provided.
Where an AMC has commenced, any refund may take into account scheduled services already completed, maintenance callouts used, included consumables supplied, water tank cleaning or other included services already provided, and reasonable administration or mobilisation costs.
Where the value of services already received equals or exceeds the amount paid, no refund may be due.
Any specific cancellation provisions contained in the Client's AMC agreement will take precedence where applicable.
7. CANCELLATION BY HOME REPAIRS
If Home Repairs is unable to provide an agreed service and no suitable alternative arrangement can reasonably be offered, any amount paid for services that have not been supplied will be considered for refund.
8. COMPLETED WORK
Payments for services properly completed in accordance with the agreed scope are generally non-refundable.
If a Client believes completed work is defective or does not conform to the agreed scope, the Client should contact Home Repairs promptly and allow us a reasonable opportunity to inspect and, where appropriate, remedy the issue.
A complaint about completed work does not automatically create an entitlement to a refund.
9. CHANGES OF MIND
Refunds will not normally be provided solely because a Client changes their mind after work, procurement, planning or other committed activity has begun.
Any cancellation request will be assessed according to the circumstances and costs already incurred.
10. REFUND REQUESTS
Refund requests should be submitted to Home Repairs with sufficient information for us to identify the relevant service, project, invoice or contract.
We may request supporting information before assessing the request.
Approved refunds will normally be returned using an appropriate payment method and may be subject to processing times imposed by banks, payment providers or financial institutions.
11. DISPUTES
If you believe a payment or refund has been handled incorrectly, please contact Home Repairs first so that our team can review the matter and attempt to resolve it.
Nothing in this Refund Policy affects any rights or remedies available under applicable UAE law.
12. FORCE MAJEURE
Where services are delayed, interrupted or prevented by circumstances reasonably outside the control of Home Repairs, we will work with the Client to determine an appropriate solution in accordance with the applicable agreement and law.
13. RELATIONSHIP WITH OTHER TERMS
This Refund Policy should be read together with the Home Repairs Terms & Conditions and any applicable quotation, proposal, AMC agreement or other service contract.
Where specific agreed contractual terms apply to a particular project or service, those terms may supplement this Refund Policy.
14. CHANGES TO THIS POLICY
Home Repairs may update this Refund Policy periodically. The latest version will be made available on our website.
15. CONTACT
B A T Technical Services LLC
Home Repairs
Dubai, United Arab Emirates
Email: hello@bathomerepairs.com
Phone: +971 4 552 7875