TERMS & CONDITIONS
1. INTRODUCTION
These Terms & Conditions apply to services provided by B A T Technical Services L.L.C., trading as Home Repairs (“Home Repairs”, “we”, “us” or “our”), based in Dubai, United Arab Emirates.
By requesting, approving or purchasing services from Home Repairs, the customer (“Client”, “you” or “your”) agrees to these Terms & Conditions together with any quotation, proposal, scope of works or service agreement issued by Home Repairs.
2. OUR SERVICES
Home Repairs provides property maintenance, annual maintenance contracts (AMC), renovations, repairs and associated technical services.
The specific scope, price and terms applicable to each project or service will be set out in the relevant quotation, proposal, AMC agreement or other written confirmation.
3. QUOTATIONS & PRICING
Quotations are based on the information available to Home Repairs at the time they are prepared and remain valid for the period stated in the quotation.
Unless expressly stated otherwise, additional work, variations, unforeseen conditions, additional materials or changes requested by the Client may result in additional charges.
Prices displayed on the website, including AMC starting prices, are indicative unless expressly confirmed in a formal quotation or agreement.
AMC pricing may vary according to factors including the number of AC units, property requirements and selected level of cover.
4. ACCEPTANCE OF WORK
A quotation or proposal is considered accepted when the Client provides written approval, pays any required deposit, signs an agreement, or otherwise instructs Home Repairs to commence the agreed work.
5. PAYMENT
Payment terms will be stated in the relevant quotation, proposal, invoice or service agreement.
Deposits and staged payments may be required for renovation projects, bespoke works, materials or other services.
The Client is responsible for making payments in accordance with the agreed schedule.
Home Repairs reserves the right to suspend work or services where payments become overdue.
6. VARIATIONS & ADDITIONAL WORK
Any work requested outside the agreed scope may be treated as a variation and charged separately.
Where reasonably practicable, Home Repairs will notify the Client of additional costs before undertaking material variations.
Unforeseen site conditions or circumstances that could not reasonably have been identified before commencement may require changes to the scope, programme or price.
7. ACCESS TO THE PROPERTY
The Client is responsible for providing Home Repairs and its authorised personnel with reasonable and safe access to the property at agreed times.
Delays caused by restricted access, third parties, building management requirements or circumstances outside Home Repairs' reasonable control may affect scheduled completion or service times.
8. MATERIALS & PRODUCTS
Materials and products will be supplied in accordance with the agreed quotation or specification.
Where a specified product becomes unavailable, Home Repairs may propose a reasonably equivalent alternative for the Client's approval.
Bespoke, specially ordered or custom-manufactured products may be subject to separate cancellation and refund conditions.
9. ANNUAL MAINTENANCE CONTRACTS
The services, scheduled maintenance visits, callouts, response levels, exclusions and duration of an AMC are determined by the selected package and the applicable AMC agreement.
AMC pricing is based on the information provided by the Client, including the number of AC units where applicable.
If the information provided is inaccurate or the property contains additional equipment or requirements not disclosed when the contract was agreed, Home Repairs reserves the right to revise the price or scope before commencing or continuing the service.
Parts, specialist equipment, major repairs and works outside the agreed AMC scope may be charged separately unless expressly stated as included.
10. APPOINTMENTS & RESPONSE TIMES
Home Repairs will make reasonable efforts to attend appointments and respond within any service levels communicated to the Client.
Appointment times and response periods may be affected by traffic, emergencies, access restrictions, availability of materials and circumstances outside our reasonable control.
11. CLIENT RESPONSIBILITIES
The Client must provide accurate information about the property and requested work, disclose known hazards or relevant conditions, provide appropriate access, obtain necessary permissions where required, and make agreed payments when due.
12. PROJECT TIMELINES
Any completion dates or project programmes are reasonable estimates based on the information available at the time.
Timelines may be affected by Client variations, authority approvals, building management requirements, material availability, third-party contractors, unforeseen site conditions or events outside Home Repairs' reasonable control.
13. WARRANTIES & DEFECTS
Where a specific warranty applies to workmanship, products or materials, details will be provided in the relevant quotation, proposal or agreement.
Manufacturer warranties remain subject to the relevant manufacturer's terms.
Any alleged defect should be reported to Home Repairs within a reasonable period after discovery so that it can be inspected and, where appropriate, remedied.
14. CANCELLATIONS & REFUNDS
Cancellations, deposits and refunds are subject to the Home Repairs Refund Policy and any additional terms contained in the applicable quotation, proposal or agreement.
15. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Home Repairs will not be liable for indirect or consequential loss arising from the provision or delay of services.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
16. THIRD-PARTY CONTRACTORS & SUPPLIERS
Home Repairs may use suitably qualified subcontractors, specialists and suppliers where appropriate for the delivery of services or projects.
17. PHOTOGRAPHY & PROJECT RECORDS
Home Repairs may photograph works for internal project records, quality control and documentation.
Photographs identifying a Client or containing personal information will be handled in accordance with our Privacy Policy. Any use of identifiable private-property imagery for marketing purposes will be subject to appropriate permission where required.
18. WEBSITE INFORMATION
We make reasonable efforts to ensure information on the Home Repairs website is accurate and current. Website content is provided for general information and does not constitute a binding quotation or guarantee unless expressly stated otherwise.
19. INTELLECTUAL PROPERTY
Website content, branding, graphics, photographs and other materials owned by Home Repairs may not be reproduced or commercially used without permission, except where permitted by law.
20. PRIVACY
Personal information is handled in accordance with the Home Repairs Privacy Policy and applicable data protection requirements.
21. FORCE MAJEURE
Home Repairs will not be responsible for failure or delay caused by circumstances reasonably beyond its control, including severe weather, government restrictions, authority actions, supply-chain disruption, labour disruption, utility failures or other comparable events.
22. GOVERNING LAW
These Terms & Conditions are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai.
Any dispute arising in connection with these Terms & Conditions or services provided by Home Repairs shall be subject to the jurisdiction of the competent courts, unless otherwise agreed in writing or required by applicable law.
23. CHANGES TO THESE TERMS
Home Repairs may update these Terms & Conditions periodically. The current version will be published on our website.
24. CONTACT
B A T Technical Services LLC
Home Repairs
Dubai, United Arab Emirates
Email: hello@bathomerepairs.com
Phone: +971 4 552 7875