PRIVACY POLICY
INTRODUCTION
Welcome to B A T Technical Services L.L.C. (Home Repairs). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.
This Privacy Policy explains how Home Repairs, a maintenance and renovations company based in Dubai, United Arab Emirates, collects, uses, stores and protects personal information obtained through our website and services.
INFORMATION WE COLLECT
We may collect personal information including your full name, email address, phone number, property address and company name where applicable.
We may also collect information relating to services you request, including property details, renovation or maintenance requirements, project specifications and communications relating to quotations or service requests.
When you use our website, certain technical information may also be collected, including IP address, browser type, device information, pages visited, time spent on pages and referring websites.
HOW WE USE YOUR INFORMATION
We may use your information to respond to enquiries and service requests, provide quotations and proposals, deliver maintenance and renovation services, communicate about projects or appointments, improve our website and services, send marketing communications where permitted, and comply with legal or regulatory obligations.
SHARING OF INFORMATION
We do not sell or rent your personal information.
We may share information with trusted service providers who assist with IT services, website hosting, marketing, payment processing, or subcontractors and suppliers involved in delivering our services.
We may also disclose personal information where required by UAE law, government authorities, court orders or other legal processes.
DATA SECURITY
We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmission over the internet can be guaranteed to be completely secure.
DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, comply with legal, accounting or regulatory obligations, resolve disputes or enforce agreements.
COOKIES AND WEBSITE TRACKING
Our website may use cookies and similar technologies to improve website functionality, analyse website traffic and enhance user experience. Users may adjust their browser settings to refuse cookies, although some website functionality may be affected.
THIRD-PARTY LINKS
Our website may contain links to external websites. Home Repairs is not responsible for the privacy practices or content of third-party websites.
YOUR RIGHTS
In accordance with applicable UAE data protection laws, you may have rights relating to your personal information, including requesting access to or correction of your data, requesting deletion where applicable, and objecting to certain uses of your information.
UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in legal requirements or our business practices. The latest version will be made available on our website.
CONTACT
B A T Technical Services LLC
Dubai, United Arab Emirates
Email: hello@bathomerepairs.com
Phone: +971 4 552 7875