top of page

Refund Policy

A legal disclaimer

1. Introduction
 

This Refund Policy outlines the terms and conditions regarding payments, cancellations, and refunds for services provided by B A T Technical Services LLC, a maintenance and renovations company based in Dubai, United Arab Emirates.

By engaging our services, you agree to the terms set out in this policy.
 

2. Quotations and Payments
 

All services provided by B A T Technical Services LLC are subject to a formal quotation or proposal.

Depending on the type and size of the project, payment terms may include:

  • Advance deposit prior to commencement of work

  • Stage payments during the project

  • Final payment upon completion of work

Payment terms will be clearly outlined in the project quotation or service agreement.
 

3. Deposits
 

Deposits are required to:

  • Secure project scheduling

  • Procure materials

  • Allocate labour and resources

Deposits are generally non-refundable once materials have been ordered or work has commenced.
 

4. Cancellations
 

Cancellation Before Work Begins
 

If a client cancels a project before any work has commenced and before materials have been purchased, a refund may be issued subject to administrative costs.

Any administrative, consultation, design, or site visit fees may be deducted from the refund.
 

Cancellation After Work Has Started
 

If a project is cancelled after work has begun, refunds will not be issued for:

  • Labour already performed

  • Materials already purchased or ordered

  • Services already delivered

The client may also be liable for additional costs incurred up to the date of cancellation.
 

5. Materials and Custom Orders
 

Materials that are:

  • Custom-made

  • Specially ordered

  • Imported

  • Fabricated for a specific project

are non-refundable and non-returnable once ordered.
 

6. Maintenance and Service Visits
 

For general maintenance services or scheduled service visits:

  • Cancellations made at least 48 hours before the appointment may be eligible for rescheduling or refund.

  • Cancellations made within 48 hours of the scheduled appointment may incur a call-out or booking fee.
     

7. Service Quality and Disputes
 

If a client believes that work has not been completed to the agreed standard, they should notify B A T Technical Services LLC as soon as possible.

We will make reasonable efforts to:

  • Inspect the issue

  • Rectify defects where applicable

  • Provide solutions in accordance with the original scope of work

Refunds are generally not issued for completed services, but reasonable rectification will be provided where appropriate.
 

8. Refund Processing
 

Where refunds are approved, they will be processed:

  • Using the original payment method where possible

  • Within 7–14 business days

Processing times may vary depending on the payment provider or bank.
 

9. Force Majeure
 

Refunds will not be issued for delays or interruptions caused by circumstances beyond our control, including but not limited to:

  • Government restrictions

  • Authority approvals

  • Supply chain disruptions

  • Weather conditions

  • Labour or material shortages
     

10. Changes to This Policy
 

[Company Name] reserves the right to modify this Refund Policy at any time. The latest version will always be available on our website.
 

11. Contact Information
 

If you have any questions regarding this Refund Policy, please contact:

B A T Technical Services LLC
Dubai, United Arab Emirates

Email: hello@bathomerepairs.com
Phone: +971 4 552 7875
Website: www.bathomerepairs.com

bottom of page